Privacy Policy

Effective Date: 09/01/2023

1. Introduction

Welcome to BetterAtPickleball.com, operated by Better at Pickleball, a US-based company located in California. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and use our services. By accessing or using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Personal Information
We collect the following types of personal information when you interact with our website or provide it to us directly:
- Name
- Address
- Email address
- Password
- Payment details (including credit card information)
- Comments, feedback, product reviews, recommendations
- Personal profile

2.2. Non-Personal Information
We also collect non-personal information, including but not limited to:
- Internet Protocol (IP) address
- Login information
- Computer and connection information
- Purchase history
- Session information (e.g., page response times, page interactions, methods used to browse away from our pages)
- Aggregated statistical data

3. How We Use Your Information

We collect and use your personal and non-personal information for the following purposes:

3.1. Providing and Operating Services:
We use your information to provide and improve our services, such as processing transactions, delivering products, and maintaining your account.

3.2. Customer Assistance and Support:
We may contact you to provide customer assistance, technical support, or to resolve any issues related to your account.

3.3. Communication:
We may contact you with service-related notices, promotional messages, updates about our company, and surveys. You can manage your communication preferences by contacting us at info@betteratpickleball.com.

3.4. Aggregated Data:
We may create aggregated statistical data to analyze trends and improve our services. This data is non-personal and does not identify you individually.

3.5. Compliance:
We collect and process your information to comply with applicable laws and regulations.

4. Data Storage and Security

Our website is hosted on the Wix.com platform, which provides secure data storage and uses databases protected behind a firewall. Wix.com's data storage and applications adhere to high security standards.

All direct payment gateways used by our company comply with PCI-DSS requirements, ensuring the secure handling of credit card information.

5. Contacting You

We may contact you via email, telephone, text messages, or postal mail for various purposes, including account notifications, dispute resolution, fee collection, and surveys. We will also contact you to enforce our User Agreement, applicable national laws, and any agreements we may have with you.

6. Your Choices

If you no longer want us to process your data, please contact us at info@betteratpickleball.com.

7. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on our website. If we make material changes, we will notify you through our website.

8. Access and Correction

If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at info@betteratpickleball.com.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@betteratpickleball.com

Please note that this Privacy Policy is provided in English.